Refund policy

Last Updated: May 2026

At FadForte, customer satisfaction is important to us. Due to the nature of our fulfillment model, many products are produced, sourced, or shipped specifically for customer orders.

Please carefully review the following refund and return conditions before making a purchase.

Return Eligibility

Most products sold through FadForte are non-returnable unless they arrive:

Damaged
Defective
Incorrect
Significantly different from the product description

Eligible return or refund requests must generally be submitted within 7 days of delivery.

Customers may be required to provide:

Order number
Photos or videos of the issue
Packaging images
Additional verification information

Non-Returnable Products

The following products are generally non-returnable and non-refundable unless damaged or defective:

Print-on-demand products
Personalized or custom-made items
Made-to-order products
Products purchased during clearance or final-sale events
Products showing signs of use or damage caused after delivery

Customers are responsible for carefully reviewing sizing charts, product descriptions, dimensions, and customization details before placing an order.

Print-on-Demand Products

Due to the customized production nature of print-on-demand items, returns or exchanges for size selection errors, customer preference changes, or ordering mistakes are generally not accepted.

Customers are encouraged to carefully verify product specifications and sizing information before completing a purchase.

Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, or incorrect, customers must contact us within 7 days of delivery.

Depending on the situation, FadForte may offer:

Store credit
Refund to the original payment method
Partial refund
Replacement product

Resolution methods are determined on a case-by-case basis.

Returns for Non-Defective Items

Return eligibility for non-defective items may vary depending on:

Customer location
Product category
Fulfillment partner restrictions
Warehouse policies

Certain return services may currently only be available within the United States.

Where non-defective returns are accepted:

Customers are responsible for return shipping costs.
Original shipping charges may not be refundable.
Returned products must be unused and in original condition.

Unauthorized returns may not be accepted.

Refund Processing

Approved refunds are generally processed to the original payment method or issued as store credit.

Refund processing timelines may vary depending on:

Payment providers
Banking institutions
International transaction processing

Customers may receive refunds within several business days after approval.

Order Refusals & Failed Deliveries

Orders refused at delivery or returned due to failed delivery attempts, customs refusal, or incorrect addresses may be subject to shipping and handling deductions.