Privacy policy

Last Updated: May 2026

FadForte values customer privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how information is collected, used, processed, stored, and shared when customers visit or make purchases from our website.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect various types of information when customers interact with our website, place orders, contact support, or subscribe to communications.

This may include:

Personal Information

Name
Email address
Billing address
Shipping address
Phone number
Payment-related details
Order history

Technical Information

IP address
Browser type
Device information
Operating system
Referral source
Website interaction behavior
Session data

Transaction Information

Purchased products
Order amounts
Payment status
Shipping information
Refund activity

2. How We Use Information

Customer information may be used for purposes including:

Processing and fulfilling orders
Providing customer support
Sending shipping and order updates
Verifying transactions
Preventing fraud and abuse
Improving website functionality
Analyzing website performance
Personalizing shopping experiences
Conducting marketing activities where consent has been provided
Maintaining operational security
Complying with legal obligations

3. Marketing Communications

Customers may receive:

Newsletters
Promotional emails
Product announcements
Marketing communications

only where consent has been provided.

Customers may unsubscribe from marketing communications at any time by:

Clicking unsubscribe links in emails
Contacting support

Transactional communications relating to orders or account activity may still be sent even if marketing communications are disabled.

4. Cookies & Tracking Technologies

FadForte and its partners may use:

Cookies
Pixels
Analytics tools
Session tracking technologies
Advertising identifiers

to:

Improve website functionality
Analyze customer behavior
Measure advertising effectiveness
Personalize user experiences
Optimize website performance

Technologies may include services provided by:

Google Analytics
Meta Pixel
Microsoft Clarity
Advertising and analytics providers
Ecommerce infrastructure partners

Customers may manage certain cookie preferences through browser settings.

Disabling cookies may affect portions of website functionality.

5. Payment Information

Payments are processed securely through third-party payment providers, including Razorpay and associated payment infrastructure partners.

FadForte does not store complete payment card information on its servers.

Payment providers may independently process customer information in accordance with their own privacy policies and regulatory obligations.

6. International Data Processing

FadForte operates internationally using global ecommerce infrastructure, fulfillment partners, logistics providers, analytics platforms, and service providers.

As a result, customer information may be:

Processed internationally
Stored internationally
Transferred across jurisdictions

including countries where privacy laws may differ from those in the customer’s country of residence.

By using our services, customers acknowledge and consent to such international processing where permitted under applicable laws.

7. Information Sharing

We may share limited customer information with trusted third-party providers involved in:

Order fulfillment
Shipping and logistics
Payment processing
Fraud prevention
Marketing operations
Website analytics
Customer support
Ecommerce infrastructure services

Information is shared only as reasonably necessary for business operations.

We do not sell customer personal information to unrelated third parties.

8. Third-Party Services & Links

This website may contain integrations, tools, advertisements, or links operated by third parties.

Third-party services may independently collect information according to their own policies.

FadForte is not responsible for the privacy practices, content, or operations of third-party websites or services.

Customers are encouraged to review third-party privacy policies separately.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect customer information against:

Unauthorized access
Misuse
Disclosure
Alteration
Destruction

However, no internet-based transmission or storage system can be guaranteed as completely secure.

Customers use the website and submit information at their own discretion and risk.

10. Fraud Prevention & Security Monitoring

To protect customers and business operations, FadForte may use automated or manual fraud prevention systems to:

Detect suspicious transactions
Monitor abusive activity
Verify account activity
Reduce payment fraud risks

Orders flagged as suspicious may be delayed, canceled, or subject to verification requests.

11. Data Retention

We retain customer information only for as long as reasonably necessary for:

Order fulfillment
Customer support
Legal compliance
Accounting and tax obligations
Fraud prevention
Dispute resolution
Operational recordkeeping

Retention periods may vary depending on legal requirements and operational needs.

12. Customer Rights

Depending on applicable laws and customer location, customers may have rights relating to:

Accessing personal information
Correcting inaccurate information
Requesting deletion of data
Withdrawing marketing consent
Requesting information about data processing

Privacy-related requests may be submitted through our support channels.

We may require verification before processing certain requests.

13. Do Not Track Signals

Some web browsers may transmit “Do Not Track” signals.

Because there is currently no universally accepted standard for responding to such signals, our website may not respond to all Do Not Track requests.

14. Children’s Privacy

FadForte does not knowingly collect personal information from children below the age of majority in their jurisdiction.

If we become aware that such information has been collected unintentionally, we may take reasonable steps to remove it.

15. Business Transfers

In the event of:

Business restructuring
Merger
Acquisition
Asset sale
Operational transition

customer information may be transferred as part of the business assets involved in such transactions.

16. Compliance With Laws

FadForte may disclose customer information where reasonably necessary to:

Comply with legal obligations
Respond to lawful requests
Enforce agreements or policies
Protect operational security
Prevent fraud or abuse
Protect rights, property, or safety

17. International Customers

Customers accessing the website from outside India acknowledge that information may be processed and stored in countries where privacy laws may differ from those in their jurisdiction.

18. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon publication on this website.

Customers are encouraged to review this Privacy Policy periodically.

19. Entire Agreement

This Privacy Policy, together with related website policies and notices, forms part of the overall agreement governing use of the website and related services.